Return and Refund Policy

Effective date: September 3, 2026

1. Who Handles Your Return

Your return is handled by the entity that sold you the product (the “Selling Entity”, see Section 1 of our Terms of Service):

• Orders shipped to the United States: Golden Grip LLC, 5900 Balcones Drive, STE 100, Austin, TX 78731. Returns are sent to our U.S. returns center; the address is provided with your return instructions.
• Orders shipped to all other countries: Golden Grip B.V., Smederijstraat 2, 4814 DB Breda, the Netherlands. Returns are sent to our European returns center; the address is provided with your return instructions.

Please do not ship a return before you have received instructions from us. Returns sent to the wrong country cannot be processed and cannot be refunded for shipping costs.

2. 30-Day Return Window

If you are not happy with your purchase for any reason, you may return it within 30 days after receipt. To be eligible, the item must be unused, in the same condition in which you received it, and in its original packaging where possible.

To start a return, email info@goldengrip.com with your order number. We will confirm eligibility and send you return instructions and, where applicable, a return label.

3. Return Shipping Costs

• EU orders with an order value of €150 or more: return shipping is free; we send you a prepaid label. This does not apply to the Armwrestling Mega Station, for which return shipping is charged at cost.
• EU orders under €150, and all orders outside the EU (including the United States): return shipping is arranged and paid for by the customer. We recommend using a tracked service; items lost in transit to us cannot be refunded.
• Defective, damaged or incorrect items: return shipping is always at our expense, worldwide. See Section 6.

4. Refunds

Once we receive and inspect your return, we will process your refund within 1–2 business days to the original payment method. Depending on your bank or card issuer it may take a further 5–10 business days for the refund to appear. Original shipping costs are refunded only where required by law (see Section 5) or where the return is due to our error.

Refunds are issued by the Selling Entity that received your payment.

5. Statutory Right of Withdrawal (EU and UK Consumers)

If you are a consumer in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days after the day you (or a person you designate) receive the goods, without giving any reason. Our 30-day return policy above goes beyond this legal minimum; the rules in this Section apply to the first 14 days.

To exercise this right, send us a clear statement (for example by email to info@goldengrip.com) before the 14-day period ends. You may use the model withdrawal form at the end of this policy but are not required to. You must send the goods back within 14 days of notifying us. Unless Section 3 provides for a free label, you bear the direct cost of returning the goods. We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the goods or proof that you have sent them. You are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

6. Damaged, Defective or Incorrect Items

We stand behind our products. If an item arrives damaged, is defective, or is not what you ordered, contact us at info@goldengrip.com within 14 days of receipt with your order number and photos. We will offer a replacement, repair or full refund, including any return shipping costs, at our expense.

EU consumers additionally benefit from the statutory legal guarantee of conformity (at least two years from delivery). U.S. customers are covered by our Limited Warranty set out in the Terms of Service. Nothing in this policy limits your statutory rights.

7. Cancellations

Orders are processed automatically and usually ship within one business day, so we cannot guarantee that an order can be cancelled after it is placed. If your order has already shipped, you can return it under Section 2 or Section 5 after receipt.

8. Exchanges

We do not process direct exchanges. Please return the item for a refund and place a new order for the item you want.

9. Orders Placed Before September 3, 2026

Returns and refunds for orders placed before the effective date of this policy, including U.S. orders, are handled by Golden Grip B.V. under the policy in force at the time of purchase. Contact info@goldengrip.com and we will direct your return accordingly.

Model Withdrawal Form (EU/UK consumers only)

Complete and return this form only if you wish to withdraw from the contract.

To: Golden Grip B.V., Smederijstraat 2, 4814 DB Breda, the Netherlands, info@goldengrip.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ____________
Ordered on / received on: ____________
Order number: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature (only if this form is notified on paper): ____________
Date: ____________